Shipping Policy

At Laura's Lashes, our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts: Processing time: Order verification, tailoring, quality check and packaging. All orders are sent for dispatch within 24 hours after your order is placed. All UK orders are sent out 2nd Class Royal Mail Postage and the cost is £3 for packages up to 2kg. Delivery takes 2-3 days.

International delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time. 

Undeliverable / Unclaimed Items
When an item is returned to us because no one was home after 3 attempts, because the item was not claimed by the customer or because an incorrect postal address was given, then you will need to pay the cost of re-delivery. If you decide that you no longer want the item. The return will be subject to a 15% restocking fee and the original shipping fee which is equal to the cost of the original shipment paid.

Lost Parcels
If your order is delivered but you haven’t actually received the item, there are a few things you can do.

Check with neighbours to see if the package was delivered to them accidentally.

Contact the delivery provider for help locating the package. Provide them with the tracking number, delivery service name, and delivery address. You may have to reach out to me to get some of these details.

You should call the police if you suspect that the parcel that was left at the doorstep is stolen.

Refunds or replacements will not be given for items that are showing as delivered.